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AI Research & Product Advisor

Independent

• Brilliance Foundation: Incubating new human-centered AI research lab focused on developing AI systems that sharpen people’s critical thinking skills and help them avoid cognitive surrender and overreliance.
• Snorkle Labs: Advising on business, IP, tech stack, and funding strategy for a health care data visualization startup. Creating a new AI product to educate patients on medical conditions and treatment options.
• SplitStay: Advising on research, product, and IP strategy for a group travel coordination startup, with a focus on using AI for preference elicitation & negotiation.

Senior Research Scientist, Manager, and Strategy Lead, Human-Centered Trustworthy AI

IBM T.J. Watson Research Center

• Co-led global research strategy on human-centered trustworthy AI, overseeing 30+ research scientists, engineers, and designers with backgrounds spanning AI, machine learning, and human-computer interaction. Research topics spanned human-AI collaboration & co-creation; personal AI & mutual theory of mind; AI risk identification & mitigation; contextual privacy in LLMs; agentic AI development & multi-agent collaboration under differing value alignments; factuality assessment; and disclosure of AI use in co-creative processes.
• HCAI research portfolio recognized by IBM as having an Outstanding scientific impact from 2017-2025: 50+ papers garnering 3,500+ citations, 10 papers with > 100 citations, 14 organized workshops, and multiple open source projects (e.g. QUX360, EvalAssist, Contextual Privacy Toolkit, GANDissect, GLTR, LMDiff, Transformer Explainer, Diffusion Explainer).
• Led cross-organization and cross-disciplinary teams to develop & evaluate prototype systems for human-AI collaboration & co-creativity in software engineering and design.
• Worked hands-on with product teams to translate design prototypes and research findings into new product features and measure the productivity impact of AI.
• Educated 3,000+ design practitioners on designing effective and safe generative AI user experiences by developing training materials, delivering seminars, and crafting new design thinking methods.
• Added new risks from generative AI to the IBM AI Risk Atlas.
• Directly managed a team of 10+ researchers, software engineers, and designers. Provided career development, mentoring & coaching, and performance evaluation.

Manager & Strategy Lead, Human-AI Collaboration

IBM T.J. Watson Research Center

• Led research strategy on human-AI collaboration focused on trustworthy AI systems (fairness, explainability), human-centered automation of data science, and human-AI co-creation with generative models.

Research Staff Member, HCI of AI

IBM T.J. Watson Research Center

• Developed a research agenda to train users to have effective interactions with conversational AI.

Senior Manager, Emerging Technology Research

IBM T.J. Watson Research Center

• Led a team of researchers and software engineers to develop novel methods for interacting with and programming emerging technologies, including quantum computers, drones, and other IoT devices.

Senior Manager, Mobile Solutions & Infrastructure

IBM T.J. Watson Research Center

• Led a cross-disciplinary team to produce novel mobile & wearable solutions in healthcare and UAV solutions in agriculture.

Manager, Mobile Solutions & Infrastructure

IBM T.J. Watson Research Center

• Led a cross-disciplinary team to produce novel mobile & wearable solutions for field service technicians, middleware for migrating data to the cloud, and transformative mobile applications for multiple industries.

Research Staff Member, Next Generation Technologies

IBM T.J. Watson Research Center

• Developed analytics pipelines for identifying emotional content in email and instant message data, designed visualizations for an expertise-building recommender system, and developed location-based services for WebSphere Commerce.

Research Intern, Social Computing Group (2005) & Enhanced Web Experience Group (2004)

IBM T.J. Watson Research Center

• Across two internships, applied qualitative, quantitative, and visualization methods to examine use of IBM Community Tools (ICT), an instant messaging platform supporting topical group chats.

Graduate Research Assistant

Carnegie Mellon University

• Examined the experience of conversing while watching online videos via controlled experiments and field studies, and identified social benefits of group-based online video watching for both friends and strangers, despite distractive aspects of chat.
• Designed a new visual representation of large-scale online audiences.
• Built applications for viewing and broadcasting video on End System Multicast, a novel peer-to-peer overlay network.

Ph.D.

Carnegie Mellon University

Computer Science

• Dissertation: Collaborative Online Video Watching
• Committee: Sara Kiesler (co-chair), Hui Zhang (co-chair), Luis von Ahn, Wendy Kellogg (IBM)

M.S.

Carnegie Mellon University

Computer Science

B.S.

Carnegie Mellon University

Computer Science

• Graduated with University and SCS College Honors
• Senior Honors Thesis: Detecting Cheaters in a Distributed Multiplayer Game

IBM Outstanding Technical Achievement Award: AI Governance Innovations to watsonx.gov and Open Source

IBM

IBM Outstanding Technical Achievement Award: Leadership in Human-AI Co-Creation

IBM

IBM Technical Achievement Award: Generative AI for Designers

IBM

IBM Technical Achievement Award: Leadership in Human-AI Co-Creation

IBM

IBM Pat Goldberg Memorial Best Paper Honorable Mention

IBM Research

For “Better Together? An Evaluation of AI-Supported Code Translation” (IUI 2022).

IBM Volunteer Excellence Award

IBM

For contributions to TJBot classroom learning activities in support of Vietnam Teacher’s Day.

IBM Outstanding Technical Achievement Award: Research Contributions to IBM Watson AutoAI

IBM

IBM Master Inventor

IBM

Appointed for IP mentorship activities and development of IP in areas strategic to IBM.

Founder & Editor-in-Chief, Human-Centered AI publication

Medium

Reviewer

ACM CHI, CSCW, IUI

CHI (2006 – present), CSCW (2006 – present), IUI (2014 – present)

Workshop Co-chair, AgentCraft: Workshop on Developing Trustworthy Agentic AI Systems

ACM IUI

Workshop Co-chair, Human-Centered Explainable AI (HCXAI)

ACM CHI

2023, 2025, 2026

Workshop Co-chair, Theory of Mind in Human-AI Interaction (ToMinHAI, ToMinCUI)

ACM CHI & CUI

Student Advising

Georgia Tech & Bauhaus-Universität Weimar

• Advisor, HCI M.S. Capstone, Amin El Asery & Lakshya Sharma, Georgia Tech
• Referee, M.S. Thesis, Jule Ebeling, Bauhaus-Universität Weimar, Germany

Workshop Co-chair, Human-AI Co-Creation with Generative Models (HAI-GEN)

ACM IUI

Internal Service

IBM Research

• Invention Disclosure Team (IDT) member, reviewing patent disclosures related to AI and HCI (2018 – 2025)
• Pat Goldberg Memorial Best Paper Award committee: reviewer (2017 – 2021), co-chair (2022 – 2025)
• Pillar Lead, Cognitive Professional Interest Communities (2017 – 2019)
• Chair, Human-Computer Interaction Professional Interest Community (2013 – 2016)
• Reviewer, IBM Ph.D. Fellowship (2010 – 2025)

Associate Chair

ACM CSCW

2021, 2023

Board Member, Alumni Advisory Board, School of Computer Science

Carnegie Mellon University

Provided feedback to the Dean of Computer Science on new department initiatives, faculty hiring, curriculum, and student career opportunities.

Capture and display of historical run-time execution traces in a code editor

System support for evaluation consistency

User interface with recipient status indication

Safety equipment criteria verification

Operating a plurality of drones and trucks in package delivery

Detecting and notifying of various potential hazards

Drone-based mosquito amelioration based on risk analysis and pattern classifiers

Prospective voice user interface modality identification

Cognitive chair for monitoring Parkinson's disease progression

Lighting pattern optimization for a task performed in a vicinity

Identifying locations of potential user errors during manipulation of multimedia content

Continuous health care plan coordination between patient and patient care team

Training data optimization for voice enablement of applications

Automated voice enablement of applications

Machine learning to identify a user interface trace

Machine learning to determine and execute a user interface trace

Communication mode control for wearable devices

Determining intended electronic message recipients via linguistic profiles

Composite propensity profile detector

Predicting user attentiveness to electronic notifications

Sensor data manipulation using emulation

Generated realistic representation of video participants

System and method to operate a drone

Vehicular alert system

Systems and methods for programming drones

Acceleration of real time computer vision processing on UAVs through GPS attitude estimation

System, method, and recording medium for providing notifications in video streams to control video playback

Cognitive messaging with dynamically changing inputs

Composition of persistent object instances linking resources across multiple, disparate systems

Method of optimized path planning for UAVs for the purpose of ground coverage

Movement pattern-based mobile device user interfaces

Computer assisted programming with targeted visual feedback

Detecting and notifying for potential biases in artificial intelligence applications

Interactive graphical display of multiple overlapping hypotheses or document versions

Summarization for attention management and recall